Safety Alert: Bosch and Neff gas hobs

A safety alert has been issued to provide guidance to Gas Safe registered businesses and engineers following a safety concern relating to two models of Bosch and Neff gas hobs.

The risk, according to the manufacturer, concerns a faulty gas connector affecting two built-in models manufactured between 2009 and 2011 and sold in the United Kingdom and the Republic of Ireland.

Product details

Product Product code Production period
Bosch built-in gas hob (knobs on the right side) NGU4151DB 2009-2011
Bosch built-in gas hob (knobs on the right side) T20S31N0 2009-2011

Manufacturer BSH Home Appliance Ltd (BSH) has initiated this precautionary measure as, during comprehensive product monitoring and detailed research, it identified a potential issue regarding the gas connectors. In particular circumstances, the gas connector can crack or break which could result in an escape of gas.

What to do if you own, use or service one of these boilers

BSH is offering every owner of an affected appliance a free replacement gas connector by an authorised service engineer at the owner’s home or premises. Any customers, gas users or registered businesses who have concerns with regards their Bosch or Neff gas hob should check whether their appliance is affected by this safety campaign.

How to check whether your appliance is affected

Note down the model number (E-Nr) and batch number (FD) on the rating plate on your appliance or original user manual.

Then check on whether your model is affected. If further assistance is required, then a helpline number has been provided.

What to do if your appliance is affected

To avoid any potential risk until the gas connector has been replaced, owners of an affected appliance should turn off the gas supply to the appliance and no longer use it. If a customer is unsure how to turn off the gas supply to their hob, then guidance should be sought from a suitably qualified Gas Safe registered business.

Where a Gas Safe registered business/engineer encounters one of the affected gas hobs, the current Gas Industry Unsafe Situations Procedure (GIUSP) should be implemented and the appropriate actions and warning notices/labels completed and issued.
The GIUSP (TB 001) can be viewed in the Technical Information section of your online account.

Who to contact if you have any concerns about your appliance

Any customers, gas users or registered businesses who have concerns with regards to their BSH hob can contact BSH by telephone 0800 0287 260.