Major operational changes at Inteb to strengthen customer and staff focus

MAJOR operational changes have been announced by Inteb Managed Services to raise the company’s status as a high performance organisation.

Building on its priority values of seeing the care of customers and its own staff as pivotal to its success and growth, the business has now integrated its Operations under the sole directorship of Tom Kelly.

Inteb managing director Colin Jones said: “These important changes have been implemented following feedback from the most extensive customer satisfaction survey that the company has ever undertaken which will massively improve our customer engagement at all levels of the business.

“As our own people are crucial to delivering services to the highest possible standard, their welfare and development is important too and we will be putting into place recommendations from the experts at Investors in People so we can provide them with greater support and leadership.

“Our employees are without question our most precious asset and we recognise that by leading, inspiring and supporting them to achieve their goals with Inteb then their enthusiasm, passion and wanting to do better for our customers will shine through.”

In his new role, Tom now is now responsible for all divisional operations and his focus will be on improving the Inteb customer experience through new and centralised programmes of staff development and training, customer service support and engagement.

As part of this process, the company will be making contact with all its customers individually to explain the changes in more detail and to understand if any issues have been interpreted correctly and, more importantly, matters important to customers’ individual needs are being handled well.

Tom will be supported by his senior operations team which includes Bilal Leli, Natasha Edwards, Susan Stannard and Les Edwards along with Suzanne Roberts, who joins Inteb in August.

Tom said: “These are exciting times for Inteb as we move our business forward in ways that will delight our customers according to our ethos of delivering exceptional service and bring added value from our new technical leadership.”

Using the Investors in People framework as a guide, Inteb sees its practices as fundamental to the company achieving one of its major goals within the next three years – to be in the top 100 employers in the UK to work for.

The business began its journey by achieving the IIP standard in March this year and the new operational changes will be used as a springboard to achieve Silver by next March and Platinum in three years time.

Colin added: “At Inteb we are always listening and improving as we are passionate about giving something back to our customers. As a result, an exciting new programme of innovative and customer focused initiatives is currently being developed and will available to all our customers very soon.

“We have great challenges ahead and they are looking forward to getting our teeth into making a difference for the benefit of all our customers and staff.”