Safety Alert: Bosch and Neff gas hobs

A safety alert has been issued to provide guidance to Gas Safe registered businesses and engineers following a safety concern relating to two models of Bosch and Neff gas hobs.

The risk, according to the manufacturer, concerns a faulty gas connector affecting two built-in models manufactured between 2009 and 2011 and sold in the United Kingdom and the Republic of Ireland.

Product details

Product Product code Production period
Bosch built-in gas hob (knobs on the right side) NGU4151DB 2009-2011
Bosch built-in gas hob (knobs on the right side) T20S31N0 2009-2011

Manufacturer BSH Home Appliance Ltd (BSH) has initiated this precautionary measure as, during comprehensive product monitoring and detailed research, it identified a potential issue regarding the gas connectors. In particular circumstances, the gas connector can crack or break which could result in an escape of gas.

What to do if you own, use or service one of these boilers

BSH is offering every owner of an affected appliance a free replacement gas connector by an authorised service engineer at the owner’s home or premises. Any customers, gas users or registered businesses who have concerns with regards their Bosch or Neff gas hob should check whether their appliance is affected by this safety campaign.

How to check whether your appliance is affected

Note down the model number (E-Nr) and batch number (FD) on the rating plate on your appliance or original user manual.

Then check on whether your model is affected. If further assistance is required, then a helpline number has been provided.

What to do if your appliance is affected

To avoid any potential risk until the gas connector has been replaced, owners of an affected appliance should turn off the gas supply to the appliance and no longer use it. If a customer is unsure how to turn off the gas supply to their hob, then guidance should be sought from a suitably qualified Gas Safe registered business.

Where a Gas Safe registered business/engineer encounters one of the affected gas hobs, the current Gas Industry Unsafe Situations Procedure (GIUSP) should be implemented and the appropriate actions and warning notices/labels completed and issued.
The GIUSP (TB 001) can be viewed in the Technical Information section of your online account.

Who to contact if you have any concerns about your appliance

Any customers, gas users or registered businesses who have concerns with regards to their BSH hob can contact BSH by telephone 0800 0287 260.

Energy firms face ministers’ wrath over sharp price rises

TWO energy suppliers have been condemned by the government as “completely unacceptable” for increasing prices while a rival keeps them frozen.

Scottish Power announced this week that it was raising its standard tariffs by 7.8 per cent, adding about £86 to annual dual fuel bills for 1.1 million households. Npower had already announced a 9.8 per cent rise. British Gas, however, said that it was freezing its prices until August.

The Department for Business, Energy and Industrial Strategy said: “The British Gas price freeze is good news for five million households but it is completely unacceptable for other suppliers to increase their prices significantly when Ofgem has said there is no case for doing so.”

Last week the government said that it was “concerned” by Npower’s rise. A government source said it was considering all options for intervention in the energy market. A green paper on consumer markets is due in the spring.

Ofgem, the regulator, said that it did not see a case for price rises but that there “may be particular factors affecting individual suppliers”. It added that they would need to justify why prices were going up or risk losing customers.

Scottish Power blamed its price increase primarily on rising wholesale gas and electricity costs. It said that government policies to subsidise green energy and the cost of installing “smart” meters had also contributed.

Iain Conn, chief executive of Centrica, which owns British Gas, said that it had reduced costs despite increases in green levies and paying for the installation of smart meters.
“We are determined to be competitive,” he said.

Centrica, which is cutting 6,000 jobs, is expected to announce it made increased profits of £1.5 billion in 2016.

Experts said that British Gas’s standard tariff – £1,044 a year for a typical household – was £210 more expensive than the best deal on the market and urged customers to switch.

Martin Lewis, of MoneySavingExpert, said: “The most important message for all customers, including British Gas, is if you are on your company’s standard tariff, you are massively overpaying.”

Mr Conn said British Gas’ standard tariff was now cheaper than 95 per cent of tariffs on the market. Scottish Power’s standard tariff will cost £1,167 a year following a price rise that comes into effect at the end of next month. Npower’s price rise takes its tariff to £1,187.

EDF Energy, announced in December that it was raising prices by 1.2 per cent, taking average bills to £1,082 a year.

Lakis Athanasiou, a City analyst, said he had been expecting British Gas to raise its electricity prices but also to cut gas prices sufficiently that the changes would have cancelled each other out. The decision to instead leave both sets of prices unchanged was “genius PR” that would have very little impact on the company’s expected profits for this year, he said.

More people to receive help to stay warm in their homes thanks to new energy reforms

Homes across the UK will get extra support to keep warm during the colder months thanks to reforms published today. Changes to the Energy Company Obligation (ECO) will make sure energy companies provide necessary support to people struggling to meet their heating bills. Plans to extend the scheme from April 2017 to September 2018 were also published today.

The reforms which were consulted on last year will usher in a simplified scheme, with energy companies required to provide struggling households with free energy efficiency measures to make their homes warmer and bring their bills down.

View the full story on the government website here.

10 weeks until water market deregulation

At Inteb we’re gearing up for the coming water market deregulation. Here’s an interesting post that explains more about what’s on the horizon:

Most businesses in England are unaware of and unprepared for the upcoming deregulation of the English water market in April 2017.

Most don’t know either that you now have the choice of 14 suppliers whom are now licensed and ready to supply water or wastewater services in the UK.

And you may not be aware that the launch of the new water market in April will be, the biggest change in the sector since privatisation, and will create the largest competitive water market in the World.

Read the full post here and do get in touch with our team of you’d like to learn more.